Privacy Policy

At Wool Street, we take your privacy seriously. This policy explains how we collect, use and protect your information when you use our platform. We believe in transparency and in giving you control over your personal data, with clear information and no hidden practices.

1. Introduction

At Wool Street, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, applications and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, you should not use the Service.

2. Information We Collect

2.1 Information you provide to us

We may collect information that you choose to provide when you: create an account, update your profile, subscribe to a plan, contact us or otherwise interact with the Service. This may include:

Identification and contact details (such as name and email address)
Account login details (such as username and password)
Billing and payment information (for example, billing address and limited payment details, processed via third party providers)
Optional profile information, preferences or watchlists you choose to create
Communications you send to us (for example, support requests or feedback)

2.2 Information collected automatically

When you use the Service, we automatically collect certain technical and usage information, such as:

Pages and screens visited, features used and time spent
Clickstream and interaction events (for analytics)
IP address, approximate location and device identifiers
Browser type, operating system and device information
Information collected through cookies and similar tracking technologies

2.3 Information from third parties

We may receive information about you from third parties, such as:

Authentication providers, if you choose to sign in using a third party account
Payment processors, in order to confirm your subscription status or completed transactions
Analytics and marketing tools, which help us understand how users interact with the Service

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate and maintain the Service
To create and manage your account
To process subscriptions, payments and send related transactional information
To personalize your experience, such as surfacing relevant experts, collections or stocks
To communicate with you, including sending service updates, security alerts and support messages
To monitor and analyze usage, performance and trends to improve the Service
To detect, prevent and address technical issues, fraud and security incidents
To comply with legal obligations and enforce our Terms of Service

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service, remember your preferences and understand how users interact with our content. You can control or disable cookies through your browser settings, but some features of the Service may not function properly if you do so.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

With trusted service providers who perform services on our behalf, such as hosting, analytics, payment processing, customer support or email delivery
When required by law, regulation or legal process, or to protect our rights, property or safety, or the rights, property or safety of others
In connection with a merger, acquisition, financing or sale of all or a portion of our business, in which case your information may be transferred as part of that transaction
With your consent or at your direction, for example when you request a specific integration or service

We require service providers who process personal information on our behalf to do so in accordance with applicable data protection laws and to protect your information appropriately.

6. Data Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse or alteration. These measures may include:

Encryption of data in transit and at rest where appropriate
Restricted access to personal information on a need-to-know basis
Use of secure hosting and infrastructure providers
Regular updates and security patches for our systems

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy or comply with legal, accounting or reporting obligations. When we no longer need to process your information, we will delete or anonymize it, or, if that is not possible, securely store it and isolate it from further use.

8. Your Rights

Depending on your location and applicable law, you may have certain rights in relation to your personal information, such as:

Right to access the personal information we hold about you
Right to request correction of inaccurate or incomplete data
Right to request deletion of your personal information
Right to restrict or object to certain processing activities
Right to request a copy of your data in a portable format

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. You may also have the right to lodge a complaint with a data protection authority in your country.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer your information internationally, we will take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated Policy on this page and update the "last updated" date. If we make material changes, we may provide additional notice as required by applicable law.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@woolstreet.ai.